Intellika Technologies: Delivering Customized CRM Solution through Consultative Approach

CIO Vendor As we are entering the era of intelligent and integrated CRMs, the future of CRM is even brighter. From small businesses to global enterprises, businesses are adopting CRM to deliver better customer experiences, acquire and retain customers, and gain new customer-centric insights that are changing their companies for better. However, selling a CRM solution for sales operations is comparatively different than selling any other commoditized software. This needs a complete consultative approach as it would require resources that understand Industry vertical, challenges and also have the necessary skills to provide solution to those challenges.

Acknowledging these challenges, Mumbai headquartered Intellika Technologies with its consultative approach and unique ability of understanding the domain, customizes solutions that meet the clients’ Industry requirements. The Intellika team has been trained for specific domains, helping them gain in depth knowledge on how different industry verticals function.



“Intellika has built its own solution - iERADistiplus that is powered by Dynamics 365, helping dealers and distributors to collaborate with the OEMs in their operations”



With Microsoft Dynamics 365 portals, one can extend specific rights to customers, partners and contribute in their own capacity, thus providing one single view across the ecosystem. Leveraging this feature, Intellika has built its own solution - iERADistiplus that is powered by Dynamics 365,
helping dealers and distributors to collaborate with the OEMs in their operations. It includes operations such as placing orders, tracking invoices, reporting daily sales and raise and track complains etc.

Enhancing Employee Productivity
Enhancing employee productivity is one of the major factors that result in profit maximization of businesses. Moreover, CRM also helps in streamlining the entire sales cycle that result in closing the deals and helping everyone in the team to reach their targets faster.

Intellika by using Microsoft’s Dynamics 365 Mobile app enables enterprises to simplify, streamline and automate most of the business processes. Once the application is launched, the Personalized Action Hub displays features that allow employees to accomplish their routine tasks more quickly, thus enhancing employee productivity.

With this comprehensive mobile CRM tool, one can key in new records, take notes, receive notifications on suggested priorities through smart cards, create communication cards and pin an extensive list of preferred items on the home screen for quick and easy access. With its powerful analytics capabilities and mobile-first approach, users can access CRM features and functionalities on-the-go for accomplishing their daily activities quickly and efficiently.

Empowering Businesses through AI-Enabled Relationship Assistant
The Interactive User Interface of Microsoft’s Dynamic CRM 365 has made switching between multiple business modules easy and it also integrates with the other Microsoft products such as Office 365 and SharePoint, providing anywhere anytime access to data. “The brandnew AI-enabled Relationship Assistant feature empowers businesses. It tracks and stores all the user activity and customer interaction for quick data analysis, action card recommendations, and making of informed business decisions,” affirms Ashish Gupta, Co-Founder & Director, Intellika Technologies.

Intellika has expanded its sales operations across India and has setup operations in the US as well. “We are also expanding our product portfolio by building our Intellectual Property based on Dynamics 365,” says Manoj Dani, Director-Delivery.